Wells Way Case Study

Cross selling involves selling a customer a product that relates to their original purchase

• True

• False

Employees at Wells went by the moto; I will not be satisfied until every creditworthy customer who call us their bank caries our credit card.

• False

• True

At least how many unethical actions were condoned by Wells Fargo?

• 2

• 3

• 5

• 4

At the time of investigation, Wells Fargo was well behind in stock growth compared to other banks stocks.

• True

• False

Other than monetary costs, the two main problems that came from the Wells investigation included reduced customer loyalty and damaged reputation.

• False

• True

Did Wells Fargo make customers pay higher or lower Overdraft fees first?

• Higher

• Lower

Managers were very strict with employees when it came to their goals or quotas being met.

• False

• True

Which bank did Wells Fargo merge with in 1998?

• JP Morgan Chase

• Norwest

• Bank of America