Working in the BPO

Working in the BPO

Professional Development

12 Qs

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Working in the BPO

Working in the BPO

Assessment

Quiz

Other

Professional Development

Easy

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does BPO stand for?

Business Performance Organization

Business Process Outsourcing

Balance Payment Order

Business Partnership Outsourcing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three types of BPO?

Offshore, Nearshore, Domestic

International, Global, Multinational

Local, Export, Import

Domestic, International, Regional

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the BPO type where the client is based in the US and the contact center is in the Philippines?

Domestic

Nearshore

Offshore

Farshore

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is a department is a department that manages customer interactions across multiple channels, such as social media, email, voice, and online chat.

Support Center

Call Center

Service Center

Contact Center

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How much does the BPO Industry nearly contribute to the Philippine Economy every year?

$15 Billion

$30 Billion

$40 Billion

$50 Billion

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What's the common term for a supervisor in the contact center?

Team Leader

Operations Manager

Associate Director

Director

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

They are responsible in sourcing BPO companies for their industry to provide customer service for their products and/or services.

Directors

Owners

Clients

Vice Presidents

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