Communication Quiz

What is the role of the 'Sender' in communication?

• Receiver of the message

• Creator of the message

• Route of communication

• Response to the message

Which term describes the 'route of communication'?

• Message

• Feedback

• Channel

• Interference

What does 'Feedback' refer to in communication?

• The information sent

• The response the receiver gives to the sender

• The route of communication

• The creator of the message

What is 'Non-verbal communication'?

• Written communication

• Spoken communication

• Unspoken communication, such as body language

• Feedback from the receiver

What is 'Conflict Resolution'?

• Avoiding the situation

• A process to find a peaceful solution to a problem

• An aggressive approach to conflict

• A skill expected of a professional

What does 'Empathy' mean?

• Being able to identify with and understand another person’s feelings

• A feeling of deep admiration

• A character trait involving being truthful

• A skill expected of a professional

What does "Honesty" mean according to the vocabulary list?

• Accept responsibility because others rely on you.

• Truthfulness and integrity.

• Ability to begin or follow through with a task.

• Qualified and capable of performing a task.

Which term describes the ability to adapt to changes and learn new things?

• Dependability

• Tact

• Willingness to learn

• Discretion

What is the definition of "Competence"?

• Qualified and capable of performing a task.

• Display a positive attitude and enjoy your work.

• Use good judgment in what you say or do.

• Accept opinions of others and learn from them.

What does "Leadership" involve according to the vocabulary list?

• Accept responsibility because others rely on you.

• Encourage people to work together to achieve common goals.

• Say or do the most kind or fittest thing.

• Ability to begin or follow through with a task.