Products and Services

What is a characteristic of a product?

• It is less tangible

• It is a physical item

• It is an amenity

• It is a benefit.

Services are amenities, facilities, benefits, or ______.

• help

• obstacles

• hindrances

• burdens

What is a product?

• Something that can be measured and counted

• Less tangible and a result of skills

• A type of service

• An identified need.

Fill in the blank: A service is less tangible and is the result of the application of skills and expertise towards an ________ need.

• identified

• unidentified

• imaginary

• hypothetical

Products can be seen, held, and ______.

• owned

• ignored

• discarded

• forgotten

True or False: Products can be stored and used.

• True

• False

Which of the following is an example of a product that can be consumed?

• Electronics

• Clothes

• Food

• Cars

Products such as clothes, shoes, electronics, houses, and cars have a ______-term use.

• longer

• short

• temporary

• brief

Which of the following is a characteristic of services?

• Can be stored

• Are tangible

• Cannot be stored

• Are visible

Fill in the blank: Services are _______ and can only be experienced.

• intangible

• tangible

• visible

• measurable