Chapter 6

The process of measuring performance and taking action to ensure desired results is a part of the management function of ________.

• Planning

• Organizing

• Leading

• Controlling

Which of the following management functions arranges people and resources for work?

• Planning

• Organizing

• Leading

• Controlling

Which of the following processes is a structured review of lessons learned and results accomplished through a completed project, task force assignment, or special operation?

• A performance assignment

• A planning session

• A planning function

• An after-action review

Measuring performance and ________ are the important aspects of any control system.

• Setting the Direction

• Taking Corrective Action

• Inspiring Employees

• Allocating Resources

The control process begins is by ________.

• comparing results with established standards for measurement

• establishing objectives and standards for measuring them

• measuring actual performance

• taking necessary action

Which of the following is the second step in the control process?

• Comparing performance with standards

• Establishing objectives and standards

• Measuring actual performance

• Taking necessary action

A(n) ________ measures performance results in terms of quantity, quality, cost, or time.

• forecast

• output standard

• input standard

• data base

Output standards in business would include the quality of ________.

• education employees have obtained

• the raw materials used to make a product

• the final product

• production equipment

A(n) ________ measures work efforts that go into a performance task.

• input standard

• output standard

• transparent control

• leadership control

Which of the following skills is NOT required to measure actual performance for the control process?

• You must be able to conduct accurate measurements.

• You must be timely in the measuring process.

• You must be willing to measure.

• You must be able to graph performance objectives and standards.