254_6.3

When coach Brooks selected players for his hockey team, he strategically recruited team members who complemented each other’s talents. Why did Brooks do this?

• Self-selected groups are often more cohesive.

• A diverse team may have more cohesion at first but be less effective in the long run.

• Groups in which membership has been assigned carefully—with the group’s task in mind—tend to be more productive.

• A diverse team is more likely to underperform and not meet their task goals.

Groups tend to be more cohesive when their members can derive benefits of affiliation, power, affection, and ___________.

• Independence

• Prestige

• Agreement

• Anonymity

As teams achieve their goals, they develop __________.

• Confidence

• Defensiveness

• Controlling behaviors

• A neutral attitude

As people in a group share their own stories and other members respond to them, cohesiveness is likely to increase. This is one way a group develops __________.

• Mutuality of concern

• Symbolic convergence

• Empathic communication

• Cultural identity

Compared to face-to-face groups, virtual teams tend to have lower levels of initial trust, satisfaction, and __________.

• Diversity

• Defensiveness

• Promptness

• Cohesiveness