Day 05- System Tools (Part B)

1-you can serech by Account number in BSS

• A-True

• B-False

2-which tool check usage

• A-TTS

• B-BSS

• C-CST 360

3-you can serech by Account number in TTS

• A-True

• B-False

4-If customer has Pop outage, CCA should update SR with outage ID

• A-True

• B-False

5-Escalating any Physical cases to SLS

• A-True

• B-False

6-Escalating any Logical cases for Second level Team

• A-True

• B-False

7-which tool check if CST has bill fot internet

• A-BSS

• B-CST 360

8-which tool has all data relted to CST

• A-BSS

• B-i report

9-you can check balance by

• A-Matrix

• B-BSS

10-Ticket title should be related to the problem category

• A-True

• B-False