EOP EXP PROVIDING INFO

In this question, two of the sentences are appropriate to use in a letter providing information. Choose the two sentences.

Opening: Acknowledge the initial correspondence. 

• Thank you for your letter of June 3rd inquiring about our new Digicam digital video camera. 

• We are pleased to have the opportunity to respond to your request for more information on our digital cameras. 

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• This is your last chance to buy a camera that uses film.

In this question, two of the sentences are appropriate to use in a letter providing information. Choose the two sentences.

Focus: Provide the information requested. 

• We wondered why you wanted a sales representative to call you. 

• The promotional materials you inquired about will be ready on Friday. 

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• We are sending you, under separate cover, a distribution agreement. 

In this question, two of the sentences are appropriate to use in a letter providing information. Choose the two sentences.

 Action:  Provide additional information.

• Part of our expanding product line is a mobile phone that takes and sends photos over the phone lines. 

• We hope you will continue to take good photos. 

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• I am sending a catalog of software developed for our digital cameras.

In this question, two of the sentences are appropriate to use in a letter providing information. Choose the two sentences.

 Closing:  Offer additional help and thank them for their inquiry

• I look forward to working with you in the future. 

• I'll call you if we want to sell you a camera. 

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• If I can answer any other questions, please call me on my direct line.

Choose ONE CORRECT expression to this part of a fax providing information.

 Opening: Acknowledge the receipt of the inquiry.

• Thank you for your inquiry regarding our latest line of eco-friendly products.
  

• We regret to inform you that the product you asked for is no longer available.
  

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• Do you still need information about our eco-friendly products?

Choose ONE CORRECT expression to this part of a fax providing information.

Focus: Provide specific information requested.

• We have discontinued our entire line of environmentally-friendly products.
  
  

• The brochures you asked for have been mailed and should arrive within the week.
  

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• Can you clarify which products you're referring to?

Choose ONE CORRECT expression to this part of a fax providing information.

 Action: Offer further relevant details.

• In addition to the requested information, I am also sending our latest product catalog for your convenience.
  
  
  
  

• Let me know if you're interested in learning more about our entire product line.
  
  

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• Please send us the payment before asking for further details.

Choose ONE CORRECT expression to this part of a fax providing information.

Clarification: Address any potential confusion or misunderstanding.

• We hope this answers your question. If not, feel free to get back to us.
  
  
  
  
  

• Your inquiry was unclear, and we are unsure how to respond.
  
  
  

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• Could you specify which section of our catalog you are interested in?

Choose ONE CORRECT expression to this part of a fax providing information.

 Closing: Express willingness to assist further and provide contact details.

• If you need any further assistance, please do not hesitate to contact us.
  
  
  
  
  
  

• We hope this answers all your questions, so there's no need to reach out again.
  

  
  
  
  

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• I’ll be unavailable for further questions, but you can try next week.

Choose ONE CORRECT expression to this part of a fax providing information.

Polite Ending: Maintain a professional tone.

• We hope to hear from you soon.
  
  
  
  
  
  
  

• Don’t forget to buy from us next time.
  
  

  
  
  
  

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• I hope you stop by our office if you have any problems.