SSA USPS

Performs many of the same duties of an SSA, however they also support the back office distribution functions.

• LSSA

• SSDA

• SSA

• Lobby Assistant

Helps customers with package pick-ups, identifies maoling needs, ensures customers complete required forms before they reach the window, assists customers with lobby technology, and answers customers questions.

• Lobby assistant

• Post Master

• LSSA

• Supervisor

Maintains a comprehensive working knowledge of regulations, rules, policy, and procedures relating to all phases of retail services. Provides technical guidance to retail employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, or regulations.

• Supervisor

• LSSA

• SSDA

• SSA

Manage Post Office daily operations and serve as business leaders and community anchors that make local contacts the Postal Service needs to increase its share of the shipping market.

• Supervisor

• LSSA

• Post Master

• SSA

Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met, as well as educate customers on our products and services.

• Lobby Assisant

• SSDA

• LSSA

• SSA

Responsible for managing Post Office day-to-day operations and ensuring that employees are properly trained and well informed.

• Post Master

• Supervisor

• SSDA

• SSA

Postal Service employees operate under a mandate to protect and preserve the mail placed in its:

• Contracted postal units

• Mailboxes

• Post Office lobbies

• Custody

A violation of the security and sanctity of the mail is

• Failing to deliver the mail

• Returning underliverable mail

• Delivering the mail late

• Returning missent mail

The first opportunity for a Sales and Service Associate (SSA) to start the customer experience on a positive note is to

• Wear the appropriate uniform

• Offer stamps or other porducts

• Thank the customer

• Deliever a first impression

The type of communication that can enhance or contradict messages is

• Verbal communication

• Nonverbal communication

• Formal communication

• Informal communication