Effective Communication Quiz

When creating a written message, always be sure to include the who, what, where, ________, and why information to ensure effective communication.

• Cost

• When

• Will

• If

When preparing a message, information accuracy can be improved during the ________ process.

• Editing

• Censoring

• Organizing

• Construction

Working together respectfully and effectively demonstrates good ________.

• Independence

• Resources

• Communication

• Philosophies

Where does communication begin?

• As a Sender's idea.

• In the Receiver's mind.

• As an abstract concept that requires encoding.

• During the transfer of information.

Which of the following is an example of effective communication?

• Sticking to the point of the topic

• Leaving the Receiving party with few questions

• Using filler words or phrases in a message

• Frequently repeating talking points.

_______ is considered a universal language.

• Mathematics

• Music

• English

• All of the above

Who is responsible when effective communication cannot be established?

• The sending party

• The receiving party

• Both parties

• External noises

A manager is attempting to communicate a new production process, but no one seems to understand the procedure. Which of the following responses is more likely to improve communication?

• The manager should repeat the information in a louder voice.

• The manager should try to express the information differently.

• Management should abandon the process change.

• A manager with better speaking skills should explain the information.

Which of the following is an example of an encoded communication?

• Information that is classified top secret.

• Messages that require a special key to decode.

• Data that is safely stored on a password-protected computer.

• An idea that has been converted to words or images.

Making assumptions about feelings, opinions, or motivations is a type of _______ that can hinder effective communication.

• Noise

• Clarification

• Feedback

• Empathy