
Professional Communication Practice Test 1
Authored by Donna Conner
Business
11th Grade
Used 4+ times

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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Communication between a business and its employees is called which of the following?
External communication
Public relations
Internal communication
Employer relations
2.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Which of the following is the meaning or subject of information being communicated?
Message
Medium
Receiver
Feedback
3.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
John is sending out a customer satisfaction survey to his company’s past customers. This is an example of which of the following?
Observational study
Experimental research
Normative survey research
Experimental survey research
4.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Which of the following allows individuals to use their understanding of others to choose how to think and act?
Emotional intelligence
Personality management
Orderly thinking
Motivating rational
5.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Which of the following styles of citations is used by the following citation? Brody, J.E. (2007, December 11). Mental reserves keep brain agile. The New York Times, p. A13
APA
MLA
Chicago
ASA
6.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
When using terms such as, “I,” “You” and “Me” in writing, which of the following types of language is being used?
Inclusive
Exclusive
Normal
Effective
7.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Which of the following can be defined as generally accepted behavior required in social relations?
Actions
Etiquette
Traditions
Body language
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