Topic 8: Groups and Teams in an Organization

What is group cohesion?

• A) The ability of group members to solve problems

• B) The bond that holds members of a group together

• C) The distribution of roles within a group

• 1. D) The rate at which a group makes decisions

Which of the following factors increases group cohesiveness?

• A) High levels of conflict

• B) Agreement on group goals

• C) Lack of communication

• D) Dissimilarity among members

During which stage of group formation do members typically avoid conflict?

• A) Storming

• B) Performing

• C) Forming

• D) Norming

What is a characteristic of a team in the performing stage?

• A) Members are still unsure about their roles

• B) Open communication and quick conflict resolution

• C) High levels of conflict and power struggles

• D) Members are focused on individual tasks

Which technique is a structured method for group decision-making where individuals first think of solutions individually?

• A) Brainstorming

• B) Delphi Technique

• C) Nominal Group Technique (NGT)

• D) Focus Group

What is one disadvantage of group decision-making?

• A) Increased creativity

• B) Better problem-solving

• C) Time-consuming process

• D) Higher commitment to goals

In the communication process, what is the role of the sender?

• A) To interpret the message

• B) To deliver the message to the recipient

• C) To provide feedback

• D) To create noise in the communication

Which dimension of communication refers to exchanges of information within an organization?

• A) External Communication

• B) Formal Communication

• C) Informal Communication

• D) Internal Communication

Which of the following is NOT one of the 5Cs of written communication?

• A) Clarity

• B) Coherence

• C) Complexity

• D) Correctness

What is the purpose of the decoding stage in the communication process?

• A) To deliver the message

• B) To interpret and understand the message

• C) To provide feedback

• D) To create noise in the communication