Handle telephone Calls

Good morning, Hasma Jaya Motel. May I help you?

• Answering Calls

• Requesting Identity

• Asking the caller to hold

• Connecting to the caller

Who’s calling, please?

• Answering Calls

• Requesting Identity

• Asking the caller to hold

• Connecting to the caller

One moment, please. I’ll see if he’s free

• Answering Calls

• Requesting Identity

• Asking the caller to hold

• Connecting to the caller

I’ll put you trough to the manager

• Answering Calls

• Requesting Identity

• Asking the caller to hold

• Connecting to the caller

He is not in the office now, but he’ll be back at 4 o’clock.

• The person being called is not in

• Requesting Identity

• Asking the caller to hold

• Connecting to the caller

Can I give him a message?

• The person being called is not in

• Taking Messages

• Asking the caller to hold

• Connecting to the caller

May I speak to Mr. Indra, please?

• Requesting a Particular Person or Service

• Taking Messages

• Asking the caller to hold

• Connecting to the caller

This is Arini Puspitasari

• Requesting a Particular Person or Service

• Taking Messages

• Identify yourself

• Connecting to the caller

Could you tell me when he’ll be back?

• The person you are calling is not in

• Taking Messages

• Identify yourself

• Connecting to the caller

Yes, could you tell him to call me back?

• The person you are calling is not in

• Taking Messages

• Identify yourself

• Leaving a message