Handling departure luggage

What is the primary purpose of the standards established by the Renaissance Bali Uluwatu Resort & Spa?

• To ensure guests receive their luggage on time

• To train staff on hotel policies

• To manage hotel finances

• To promote the hotel brand

Who is eligible to perform the luggage collection procedures?

• Housekeeping staff

• All Front Office Ambassadors

• All hotel employees

• Only the Director of Rooms

What should the staff do when they arrive at the guest's room?

• Enter without knocking

• Introduce themselves and state their purpose

• Leave the luggage outside

• Wait for the guest to come out

What should be done if the guest is not going to the front desk immediately?

• Take the luggage to the front desk anyway

• Leave the luggage in the room

• Ask the guest to check out first

• Inform the guest to bring tickets to the bell desk

What is the correct procedure when using a buggy for luggage transport?

• Load the bags into the buggy carefully

• Leave the bags outside the buggy

• Use the service lift only

• Ask the guest to carry their own luggage

What should the staff do upon arriving at the lobby with the guest?

• Assist the guest with their luggage

• Leave the luggage at the entrance

• Direct the guest to the nearest exit

• Ignore the guest and attend to other duties

What should the staff say to the guest before they leave the hotel?

• Please come back soon

• Have a safe journey home

• Thank you for staying with us and have a nice trip

• Goodbye and take care