Team quiz 1

If a beneficiary just turned 12 today, can I speak to parent about their child’s medication that they have been taking since they were 10 years old?

• Yes

• No

How many digits does a Benefits Identification Number contain?

• 8

• 11

• 9

• 10

To determine the amount of the beneficiary SOC, what must be run?

• PA

• AT

• NA

• TA

What is a primary benefit of HIPAA for patients?

• Allows patients to choose any healthcare provider without restrictions

• Ensures public access to all medical records

• Protects the privacy of individual health information

• Eliminates the need for health insurance

How many attempts need to be done, if call unexpectedly disconnected?

• 2

• we do not need to call back

• 3

• 1

What is the PIN number for Interpreter Service?

• 0858

• 8058

• 8508

• 0588

What is the FAX number for submitting PAs?

• 869-800-4325

• 800-869-2543

• 800-869-4325

• 800-896-4325

Can a PA be submitted via email?

• False

• True

If a CSR does not remember specific answer to caller’s questions, what should the CSR use as a resource for finding answer?

• MR source

• Solution line

• Team chat

• All of the above

If you put caller on the hold, you need to check with caller every....?

• 90 seconds

• 60 minutes

• 1 minute

• 80 seconds