Payment and Payment arrangement

How is the payment support fee for making a payment over the phone?

• $0

• $8

• $10

• $12

How much the process fee for payment using the App or Online?

• $0

• $8

• $10

• $12

How much is the payment support fee for making a payment arrangement thru customer care?

• $0

• $10

• $12

• $100

Can the Authorized user who is able to verify the account is able to Create a payment arrangement?

• Yes

• No

• Secret

Can we waive the payment support fee for payment on the same call is customer will do a payment and payment arrangement?

• No, Because its a valid charge if we process it over the phone

• Yes, Because its a one time courtesy an i can do adjustment

• No, Because It will impact my Credit and Adjustment

• Yes, Since this will change customer multiple times so we need to take care the one payment support fee

How many installment can do for payment arrangement?

• 1 installment

• 1 or 2 installment

• 2 or more installment

How many days past due is eligible for payment arrnagement?

• 30 days and below

• 30 days and more

• 60 days and below

• 60 days or more

How many days past due is eligible for Hardship Payment Program?

• 30 days and below

• 30 days and more

• 60 days and below

• 60 days and more

How can we waive a payment support fee?

• By clinking the Waive button

• By applying credit in the account

• By asking coach to waive it

Can we delete a payment arrangement?

• Yes, because expert capabilities are great

• No, because its against the policy

• Yes, it can delete by coach however depending on customer scenario