T3-21 Announcements

"Attention passengers: We kindly request you to avoid arguing with other passengers or staff members in the terminal. Thank you for maintaining a peaceful environment." What should passengers avoid doing?

• Arguing
• Laughing
• Asking questions
• Singing

Answer explanation

"各位乘客注意：我們懇請您避免與其他乘客或工作人員在航站樓內爭吵。感謝您保持和平的環境。" 乘客應避免做什麼？ 爭吵

"Attention passengers: We kindly request you to avoid arguing with other passengers or staff members in the terminal. Thank you for maintaining a peaceful environment." Where should passengers avoid arguing?

• In the terminal
• On the airplane
• At the gate
• In the parking lot

Answer explanation

"各位乘客注意：我們懇請您避免與其他乘客或工作人員在航站樓內爭吵。感謝您保持和平的環境。" 乘客應避免在哪裡爭吵？ 在航站樓內

"For any questions or assistance, please ask our friendly staff at the information desk located in the central lobby." Who should you ask for help?

• The friendly staff
• Other passengers
• Security guards
• Cleaners

Answer explanation

"如有任何問題或需要幫助，請向位於中央大廳的資訊櫃台的友好工作人員詢問。" 應向誰尋求幫助？ 友好工作人員

"For any questions or assistance, please ask our friendly staff at the information desk located in the central lobby." Where is the information desk located?

• Central lobby
• Near the exit
• Next to the restroom
• Outside the building

Answer explanation

"如有任何問題或需要幫助，請向位於中央大廳的資訊櫃台的友好工作人員詢問。" 資訊櫃台位於哪裡？ 中央大廳

"We believe in providing the best service for our customers. Your satisfaction is our top priority." What is the main goal of this announcement?

• Customer satisfaction
• Product sales
• Employee training
• Event promotion

Answer explanation

"我們相信為客戶提供最好的服務。您的滿意是我們的首要任務。" 此公告的主要目標是什麼？ 客戶滿意度

"We believe in providing the best service for our customers. Your satisfaction is our top priority." Who is the priority for the company?

• The customers
• The employees
• The managers
• The suppliers

Answer explanation

"我們相信為客戶提供最好的服務。您的滿意是我們的首要任務。" 誰是公司的首要任務？ 客戶

"Please feel free to chat quietly while in the waiting area, but be mindful of those around you." What should passengers be mindful of while chatting?

• Those around them
• The time
• Their luggage
• The announcements

Answer explanation

"請在候車區內安靜地聊天，但請注意周圍的人。" 乘客在聊天時應注意什麼？ 周圍的人

"Please feel free to chat quietly while in the waiting area, but be mindful of those around you." Where is chatting allowed?

• In the waiting area
• On the plane
• At the security checkpoint
• In the restroom

Answer explanation

"請在候車區內安靜地聊天，但請注意周圍的人。" 允許在哪裡聊天？ 候車區

"We value your comments and feedback. Please visit our customer service desk to share your thoughts." Where should customers go to give comments?

• Customer service desk
• Security office
• Food court
• Gift shop

Answer explanation

"我們重視您的意見和反饋。請前往客服台分享您的想法。" 客戶應該去哪裡提供意見？ 客服台

"We value your comments and feedback. Please visit our customer service desk to share your thoughts." What does the announcement value?

• Comments and feedback
• Purchases
• Silence
• Reservations

Answer explanation

"我們重視您的意見和反饋。請前往客服台分享您的想法。" 此公告重視什麼？ 意見和反饋