1 - Role of Operations

Identify the correct alternative term that can be used instead of ‘transformation’.

• Change

• Conversion

• Modification

• Alteration

A business can use operations to achieve a competitive advantage by:

• Reducing costs and improving efficiency

• Increasing product prices

• Decreasing product quality

• Limiting customer service

An operations manager needs to consider the entire business when making decisions because:

• It ensures alignment with overall business goals.

• It allows for isolated decision-making.

• It focuses solely on departmental objectives.

• It disregards the impact on other departments.

Outline one way operations in a restaurant can add value to a business.

• Improving food quality

• Reducing staff

• Increasing menu prices

• Decreasing portion sizes

Outline the mix of goods and services provided in the hospitality industry.

• Accommodation, food and beverage, and entertainment

• Manufacturing, agriculture, and mining

• Retail, transportation, and construction

• Banking, insurance, and real estate

The ‘make or buy’ strategic decision involves choosing between which two options?

• Producing internally or outsourcing

• Buying new equipment or leasing

• Hiring new staff or training existing staff

• Expanding locally or internationally

How can a beverage manufacturing business achieve product differentiation through operations?

• By reducing production costs

• By improving product quality

• By increasing advertising budget

• By expanding distribution channels

Analyse the impact of changing consumer tastes for healthier food on food manufacturing.

• Increased demand for organic products

• Decline in processed food sales

• Growth in plant-based food production

• All of the above

Identify which manager would require the following information from the operations manager: Data to calculate costs of operations.

• Finance Manager

• HR Manager

• Marketing Manager

• Sales Manager

Identify which manager would require the following information from the operations manager: Product quality measures.

• Sales Manager

• Finance Manager

• Quality Assurance Manager

• Human Resources Manager