Business Management I (3.06) 2019 LAP

Business Management I (3.06) 2019 LAP

9th - 12th Grade

25 Qs

quiz-placeholder

Similar activities

Repaso 2do parcial Proyecto Emprendedor

Repaso 2do parcial Proyecto Emprendedor

12th Grade

20 Qs

Empresa I

Empresa I

11th - 12th Grade

20 Qs

BENTUK MILIKAN PERNIAGAAN

BENTUK MILIKAN PERNIAGAAN

12th Grade

20 Qs

BATTLE OF THE BRAINS

BATTLE OF THE BRAINS

11th Grade - University

20 Qs

Key terms in Business grade 9

Key terms in Business grade 9

9th Grade

20 Qs

Projekt alapok

Projekt alapok

11th - 12th Grade

20 Qs

Global interdependence

Global interdependence

11th Grade - University

20 Qs

WHIHC MARKET STRUCTURE

WHIHC MARKET STRUCTURE

12th Grade

20 Qs

Business Management I (3.06) 2019 LAP

Business Management I (3.06) 2019 LAP

Assessment

Quiz

Business

9th - 12th Grade

Practice Problem

Medium

Created by

Megan Marley

Used 192+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A complaint is any expression of

dissatisfaction.

anger.

sadness.

gratitude.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a common way for customers to express their complaints:

Directly to the CEO

Patiently

Verbally

Silently

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Mark is unhappy with the way his new shirt wrinkles, and he shows it to the salesperson. Mark’s complaint is an example of a

true complaint.

false accusation.

difficult customer.

hidden complaint.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following skills can an employee use to uncover the hidden reason for a customer’s complaint:

Accounting

Questioning

Selling

Marketing

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Customer complaints can affect a salesperson by

disappointing her/his friends and family.

making her/his day better.

helping her/him to earn a raise.

causing her/him to lose commission.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a potential cost of customer complaints:

Loss of merchandise

Loss of sales

Loss of employees

Loss of tax breaks

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Negative “word of mouth” advertising due to unresolved customer complaints can cost a business its

employees

facilities

reputation

licenses

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?