Day 2 - Payments, Refunds & Subscription

Canva's address and ABN

• Canva Pty Ltd. ABN 80 158 929 938
  110 Kippax St. Surry Hills NSW 2010 Australia

• Canva Pty Ltd. ABN 80 158 929 938
  1-33 Olive St, Dandenong VIC 3175, Australia

• Canva Pty Ltd. ABN 80 158 929 938
  Mort St, Braddon ACT 2612, Australia

What are the following criteria in order to criteria to be charged in their local currency (e.g., BR, PH)?

• You’re in the country where your card is issued

• The card in your account should be issued by your local bank

• You have sufficient balance

• Your card uses your local currency by default

What specific country has a special case where our users get charged in USD, not their local currency ARS. This is mostly because ARS is an incredibly volatile (and unfortunately depreciating) currency that Canva has chosen not to transact in.

• Angola

• Armenia

• Argentina

• Aruba

Price ____________ is the process of changing a currency or unit price of a product or service depending on a customer’s location. 

There are instances that a free user will reach out to us claiming that they were charged twice for the same element or image in the same design. What is your resolution?

• Offer credits

• Apply 1 month subscription using coupon

• Decline the request

• Refund the duplicate charge

For premium element refund requests: If the request is higher than $350 or equivalent, or if in doubt, you may raise the ticket to the SME/TL on shift.

• True

• False

True or False: Transferring a charge from one card or payment source to another is currently supported in Canva

• True

• False

The following information can be used to locate a charge, except for one.

• Credit Card details

• Apple ID

• Charge ID

• Canva invoice copy

Fill in the blanks: We refund in full if charges are ______ 60 days.

If the user is requesting to transfer a monthly free trial, what is the correct macro to use?

• Sub Mngt - Transfer subs initial reply (monthly)

• Sub Mngt - Transferred subscription (with refund)

• Sub Mngt - Transfer free trial

• Sub Mngt - Transferred subscription (no refund)