Unit 4 - Business Documents and Technology

Negative messages should use positive words rather than negative words.

• True

• False

Persuasive messages are designed to make the reader consider all possibilities through a complex thought process.

• True

• False

Memorandum format is used for which types of communication?

• Formal communication between two businesses.

• Informal communication between two businesses.

• Communication among a group of friends.

• Intra-office communication.

The presentation suggests always focusing writing on which of the following?

• The writer (yourself)

• Technical terms

• The receiver

• Grammar and spelling

Which margins can be increased for short letters?

• Top margins

• Bottom margins

• Side margins

• All margins

According to the presentation, at which angle should a chair be positioned?

• Between a 145 and 150 degree angle

• Between a 150 and 180 degree angle

• Between a 100 and 110 degree angle

• Between a 75 and 90 degree angle

Which of the following deals with designing and arranging equipment so people can use technology easily and safely?

• Ergonomic techniques

• Troubleshooting

• Safety and security policies

• Technology in business

Which of the following situations was NOT mentioned in the presentation for identifying a problem and directing a person to find the resolution?

• Error message

• Frozen screen

• Broken screen

• Power outage

School computer lab or business office is an example of which of the following?

• Wide area network

• Local area network

• Metropolitan network

• School district network

Phone systems, fax machines and e-mail are a few examples of which of the following?

• Troubleshooting

• Ergonomics

• Internet

• Wireless communications