Ethics Chapter 1

What is the primary focus of corporate social responsibility (CSR)?

• Taking responsibility for the impact of actions on various stakeholders

• Increasing market share

• Maximizing profits for shareholders

• Reducing employee turnover

Which of the following is an example of 'cramming' in billing practices?

• Charging for services not rendered

• Bundling services without consent

• Offering discounts on future bills

• Adding unauthorized charges for third-party services

What does the term 'Bathsheba syndrome' refer to?

• A legal term for unethical behavior

• A psychological condition affecting employees

• A type of corporate fraud

• The moral corruption of powerful individuals

What is the main purpose of a corporate code of ethics?

• To increase employee productivity

• To provide guidelines for ethical behavior

• To outline the company's financial goals

• To enhance customer satisfaction

Which of the following is NOT a reason organizations pursue CSR goals?

• To avoid unfavorable publicity

• To gain the goodwill of the community

• To increase employee salaries

• To protect the organization from legal action

What is the relationship between ethics and laws?

• All ethical actions are legal

• Laws are a subset of ethical principles

• Ethics and laws are identical

• Legal actions can be unethical

What is a virtue according to the text?

• A habit that inclines people to do what is acceptable

• A personal belief about right and wrong

• An unethical practice in the workplace

• A legal requirement for businesses

Which company was fined for misleading customers about its 'unlimited' mobile data plans?

• AT&T Mobility

• T-Mobile USA

• Verizon

• Sprint

What is the primary role of a corporate ethics officer?

• To manage financial audits

• To handle customer complaints

• To oversee marketing strategies

• To ensure compliance with ethical standards

Which of the following is a common form of employee misconduct?

• Misuse of company time

• Exceeding sales targets

• Attending training sessions

• Participating in team-building activities