BPI Ch1-Quality

What is "quality"?

• "Comparison" concept
• The extent to which the attributes of products, services, processes, and people can be improved
• Dynamic, changing with time and space
• All of the above

What are the mainstream drivers of quality?

• ISO9000
• National Quality Award
• Six Sigma
• All of the above

How do the masters define quality?

• Fit for use
• Minimizes social loss after delivery
• Meets needs
• All of the above

At what point are quality defects most costly to detect?

• Design
• Manufacturing
• Inspection
• In the customer’s hands

What is the main difference between Six Sigma and TQM?

• Six Sigma focuses on improving financial outcomes
• TQM emphasizes the importance of senior leadership
• Six Sigma uses a systematic problem-solving approach
• All of the above

In general, can variation in management systems be completely eliminated?

• Can be completely eliminated
• No, it can only be minimized
• Cannot be eliminated at all
• None of the above

Which of the following is not part of Toyota's TQM activity system?

• Hoshin management
• Six Sigma
• Workplace vitality improvement
• Daily management

Quality problems are inherently part of the management process.

• Mean
• Variation
• Inputs and outputs
• Median