Customer Service Examples

Identify 3 ways in which a business could demonstrate good customer service.

• Providing prompt responses to customer inquiries

• Offering personalized services

• Ensuring product quality

• Ignoring customer feedback

Which of the following are an impact of poor customer service? Select all that apply

• Failure to attract new customers

• Customers may go to the competition

• Increased complaints

• Increased sales/profits

• Lower staff turnover

Which of the following are a key feature of customer service?

• Hiring suitable, friendly staff

• dealing with complaints effectively

• Not answering the phone

• overcharging customers

Which of the below can be an impact of poor customer service?

• Dissatisfied customers

• Developing a good repuatation

• Increased sales

• Developing a bad reputation

Which of the following can be a benefit of good customer service?

• Reduced sales/profits

• Develop a good reputation

• Increase employee motivation

• Increase sales/profits

How can a business effectively handle customer complaints?

• By ignoring the complaints

• By blaming the customer

• By addressing the issue promptly and professionally

• By providing no resolution

Which of the following best describes a customer service policy/strategy?

• A document which employees can read if they feel like it

• A written statement which only details the complaints procedures

• A written statement of the organisations plans for how they will treat/deal with customers

What does it mean if a business has high staff turnover?

• They have high volume of sales

• They are recruiting new staff consistently as staff are leaving frequently

• They have staff members have have long length of service within the company

Describe the term 'After-sales Service'?

Identify one key feature of customer service