SEEED 11 -TEAM WORK & CUSTOMER DELIGHT

What is the objective of preparation?

• To handle customer objections

• To explain and demonstrate the 'shortlisted' vehicle

• To leave a last impression in the mind of the customer

• To build on customer enthusiasm

Preparation does not includes __ .

• Knowledges & Skills

• Body Language

• Appearance

• Offering Refreshments

We should shake hands with customer only while we are sitting.

• True

• False

What should be avoided in positive body language?

• Staring at the customer

  முறைத்துப் பார்பது

• Sitting straight

• Pay attention to the customer

• Smile pleasantly

What all knowledge do you need to be a 'Good' car Salesperson?

• Value Added Services

• Products

• Basic Automobile Technology

• All of the above

At beginning of need assessment, we should __ .

• Take permission to ask question and indicate expected time

• Offer handshake

• Take customer for product presentation

• Start asking questions without permission

Which are the four essentials of Need Assessment?

• Product Demo-Test Drive-Negotiation-Closing

• Probing-Listening-Analyzing-Solution

• Preparation-Deal-Finance-Close

• Paraphrasing-Product Demo-Test Drive-Finance

When we ask about car daily running from the customer we want to __ .

• Understand which fuel option 'Petrol or CNG

• Understand competition car he is considering

• Categorize the enquiry as hot, warm or cold

• Understand which variant customer is looking for

When listening to the customer we must not __ .

• Encourage the customer to talk

• Pay attention to what customer is saying

• Paraphrase & repeat to show we understand

• Assume & complete customers sentences

When pitching the car we must demonstrate the product against customers expressed needs?

• True

• False