OM Quiz

The administration of business practices to create the highest

level of efficiency possible within an organization. It is

concerned with converting inputs into outputs in the most

efficient manner possible.

• Supply Chain Management
• Human Resource Management
• Financial Management
• Operations Management

What are the Inputs?

• Data stored in a database
• People, Materials, Machinery

• People, Man, Machinery

• Data or information provided to a system or process.

What are the Outputs?

• People, Materials, Machinery

• Goods or Services

• Products or Services

• Services or Materials

what are the 12 Administration in OM?

• Management, Direction, Command ,Controlling ,Conduct, Regulation, Leadership,

  Introduction to Operations Management, Supervision, Governance, Overseeing, Guidance, Processes or activities of running a

  business

• Manager, Direction, Command ,Control ,Conduct, Regulation, Leadership,

  Introduction to Operations Management, Supervision, Governance, Overseeing, Guidance, Processes or activities of running a

  business

• Management, Direction, Command ,Control ,Conduct, Regulation, Leader,

  Introduction to Operations Management, Supervision, Governance, Overseeing, Guidance, Processes or activities of running a

  business

• Management, Direction, Command ,Control ,Conduct, Regulation, Leadership,

  Introduction to Operations Management, Supervision, Governance, Overseeing, Guidance, Processes or activities of running a

  business

is

crucial for an organization's success,

as it directly impacts productivity,

cost, quality, and customer

satisfaction

• Efficiency Operation Management

• Ineffective leadership
• Poor time management
• Effective Operation Management

What are the 6 roles of OM in Tourism?

• Service Delivery ,Customer Satisfaction,Resource Management,Revenue Management,Supply Chain Management,Quality Assurance,Risk Management

• Service Delivery and Customer Satisfaction,Resource Management,Revenue Management,Supplier Chain Management,Quality Assurance,Risk Management

• Service Delivery and Customer Satisfaction,Resource Management,Revenue Management,Supply Chain Management,Quality Assurance,Risk Management

• Service Delivery and Customer Satisfaction,Resource Management,Revenue Management,Supply Chain Management,Quality Assurance,Risk Operation Management

Smooth check-ins, prompt room

service, timely transfers, and hassle-free bookings enhance

customer satisfaction.

• Customer satisfaction is only affected by pricing.
• Efficient operations

• Customer satisfaction is enhanced by smooth check-ins, prompt room service, timely transfers, and hassle-free bookings.
• Timely transfers do not impact customer experience.

Maintaining high standards in

accommodation, food, and transportation services.

• Quality assurance in services.
• Focus on aesthetics over functionality.
• Basic service standards only.
• Quality control

Balancing demand and supply to

optimize resource utilization and avoid overcrowding.

• Reduce prices to attract more customers regardless of supply.
• Capacity management

• Ignore resource allocation and focus on marketing.
• Efficient operations

Effective management of supplies, food,

and beverages to prevent shortages or overstocking.

• Inventory control

• Reduce staff training on inventory
• Efficient operations

• Ignore seasonal demand fluctuations