Prompt Responses: Timely replies to inquiries and issues. Nobody likes to wait forever for help.
30000-9205 unit 1 (1/67)

Quiz
•
English
•
12th Grade
•
Medium
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20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Good service
Bad service
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Long Wait Times: Spending ages on hold or waiting for a response, especially if it’s not clear how long it will be.
Good service
Bad service
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Clear Communication: Transparent and easy-to-understand information about products, services, and any potential issues.
Good service
Bad service
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Unclear or Misleading Information: Receiving vague or contradictory details that leave you more confused than before.
Good service
Bad service
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Personalized Service: Tailoring interactions to individual needs and remembering past interactions to improve the current experience.
Good service
Bad service
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Automated Systems: Over-reliance on phone trees and automated responses that make it difficult to reach a real person or get specific help.
Good service
Bad service
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Rude or Unhelpful Staff: Interacting with representatives who are dismissive, condescending, or uninterested in helping.
Good service
Bad service
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