30000-9205 unit 1 (1/67)

30000-9205 unit 1 (1/67)

12th Grade

20 Qs

quiz-placeholder

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30000-9205 unit 1 (1/67)

30000-9205 unit 1 (1/67)

Assessment

Quiz

English

12th Grade

Medium

Created by

เกื้อกูล แก่นไชย

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Prompt Responses: Timely replies to inquiries and issues. Nobody likes to wait forever for help.

Good service

Bad service

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Long Wait Times: Spending ages on hold or waiting for a response, especially if it’s not clear how long it will be.

Good service

Bad service

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Clear Communication: Transparent and easy-to-understand information about products, services, and any potential issues.

Good service

Bad service

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Unclear or Misleading Information: Receiving vague or contradictory details that leave you more confused than before.

Good service

Bad service

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Personalized Service: Tailoring interactions to individual needs and remembering past interactions to improve the current experience.

Good service

Bad service

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Automated Systems: Over-reliance on phone trees and automated responses that make it difficult to reach a real person or get specific help.

Good service

Bad service

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Rude or Unhelpful Staff: Interacting with representatives who are dismissive, condescending, or uninterested in helping.

Good service

Bad service

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