THC5 Quiz 1

This means for fitness for use.

What does ISO mean?

This is anything that we can offer to a market for attention, acquisition, use, or consumption that would satisfy a need or want.

These are physical objects for which a demand exists;

These are characterized by the IHIP characteristics

These characteristic means that they cannot be touched as they are not physical and can only exist in connection to other things.

These characteristic means that service is dependent on the workforce which does the act.

These characteristic means that the production and the consumption cannot be separated from each other.

These characteristic means a service will perish in the very instant of its performance.

This dimension refers to a service product’s primary operating characteristics.