Understanding PEKPPP Concepts
Authored by Julia Rooney
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Berikut merupakan aspek dalam PEKPPP, kecuali .....
Profesionalisme SDM
Kebijakan Pelayanan
Sarana Prasarana
Analisis Beban Kerja
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Apa kepanjangan dari PEKPPP?
Penilaian dan Evaluasi Kinerja Penyelenggaraan Pelayanan Publik
Peninjauan dan Evaluasi Kinerja Penyelenggaraan Pelayanan Publik
Pemantauan dan Evaluasi Kinerja Penyelenggaraan Pelayanan Publik
Pemantauan dan Evaluasi Kriteria Penyelenggaraan Pelayanan Publik
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Komponen Standar Pelayanan terdiri dari ....
6 Service Delivery & 8 Manufacturing
9 Service Delivery & 6 Manufacturing
8 Service Delivery & 6 Manufacturing
6 Service Delivery & 9 Manufacturing
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Dasar Pelaksanaan PEKPPP yaitu ....
Pedoman Menpan RB No 23 Tahun 2024
Pedoman Menpan RB No 22 Tahun 2023
Pedoman Menpan RB No 5 Tahun 2023
Pedoman MenpanRB No 3 Tahun 2023
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut ini yang bukan merupakan isi dari maklumat pelayanan ....
Pernyataan janji dan kesanggupan untuk melaksanakan pelayanan sesuai SP
Pernyataan kesediaan menerima sanksi dan/atau memberikan kompensasi bila pelayanan tidak sesuai SP
Pernyataan penyelenggara pelayanan menindaklanjuti komplain yang masuk
Pernyataan memberikan pelayanan sesuai dengan kewajiban dan akan melakukan perbaikan terus menerus;
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Saat melakukan penetapan standar pelayanan perlu melibatkan unsur masyarakat. Berikut ini bukan merupakan unsur masyarakat yaitu ....
Penyelenggara layanan
Masyarakat pengguna layanan
Media Massa
Ahli/ Pakar/Akademisi
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Ada berapan Sarpras wajib bagi pengguna kelompok rentan berdasarkan SE Menpan No.66 Tahun 2020?
11
12
13
14
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