What is Housekeeping?

• Department in a hotel which has responsibility to mantain the cleanliness and tidiness of guest room

• Department in a crew ship which has responsibility to mantain the cleanliness and completeness of public area and crew area

• A and B are Correct

• A and B are wrong

2.Which is not the responsibility of Housekeeping?

• Maintain the cleanliness of employees' cars

• Make a bed

• Maintain the tidiness of the lobby area

• Ensure guest room equipment is functioning properly

3.Which of the following jobs fall under the umbrella of Housekeeping?

• Gardener

• Security

• Dishwasher/Galley steward

• All answers are wrong

4.Who is responsible for maintaining the cleanliness of public areas in a hotel?

• Room boy

• Laundry attendant

• Cleaner Facility

• Bell boy

5.What is another name for cleaner facility?

• Houseman

• Public area

• Room attendant

• Public area supervisor

6.Which of the job terms below is not responsible for the cleanliness of the public restroom?

• Order taker

• General Purpose Attendant

• Cleaner facility

• Public Area attendant

7.What areas are included as public areas?

• a.Restaurant and crew mess

• b.Spa and Gym

• c.Elevator and staircase

• d.A,B and C are correct

8.When you find a guest suddenly sick while staying at a hotel/cruise ship, to get first aid or medical treatment is to take him to?

• a.Atrium

• b.pharmacy

• c.Infimary

• d.Hospital

9.The following are the jobs of a General Purpose Attendant/House man, except?

• a.Ironing guests' clothes

• b.Prepare and set up tables in the public areas according to the request

• c.Shampoing carpet in corridor

• d.Report damaged,defective or missing items in their section

10.Refilling the hand soap and disinfecting the toilet bowls, urinal bowls and sinks is part of the Public Area Attendant's duties when cleaning the area?

• a.Restroom

• b.Public toilet

• c.A and B are correct

• d.A and B are wrong