Online Help Quiz
Authored by Veronica Monica
Computers
11th Grade
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The purpose of online help is to provide immediate assistance without waiting for a human representative.
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
One benefit of online help is that it allows simultaneous support sessions through live chat systems.
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Online help systems are delivered only through proprietary formats.
True
False
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
An advantage of using live chat systems for online help is that support personnel can handle multiple sessions at once.
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Microsoft develops specific platforms for delivering help within the Windows operating system.
True
False
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Context-sensitive help provides information based on what the user is currently doing within the application.
True
False
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Online help systems contribute to efficient and accessible help by providing immediate assistance without waiting for a human representative.
True
False
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