Communication Quiz

What is the process of turning the idea for a message into symbols that can be communicated?

• Encoding

• Decoding

• Feedback

• Noise

What is the art of using good manners in any situation called?

• Protocol

• Etiquette

• Rhetoric

• Goodwill

What is the sharing of information that conforms to specific protocol called?

• Informal communication

• Formal communication

• Interpersonal communication

• Public communication

What is the casual sharing of information with no customs or rules of etiquette involved called?

• Formal communication

• Informal communication

• Interpersonal communication

• Professional communication

What is the communication that occurs between a sender and one other person called?

• Public communication

• Small group communication

• Interpersonal communication

• Professional communication

What term describes anything that interferes with the communication process between the sender and the receiver?

• Noise

• Feedback

• Protocol

• Channel

What type of communication incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace?

• Public communication

• Professional communication

• Interpersonal communication

• Small group communication

What is a set of customs or rules of etiquette called?

• Protocol

• Rhetoric

• Goodwill

• Channel

What is person who reads, hears, or see a message; also known as the audience called?

• Sender

• Receiver

• Rhetoric

• Communicator

Which term describes nonverbal messages sent through gestures, facial expressions, posture, and other body actions?

• Verbal communication

• Written communication

• Body language

• Visual communication