CEL - Outbound Review day 2 - 08/=.22.24

A guest who booked a courtesy hold on our website but did not push through with a payment, which resulted to the cancellation of the booking.

How it Appears in Siebel (Sources)

(a)  

The ____________tab is where you search for your guests using their details.

• Opportunities

• Activities

• Guests

• Bookings

These are leads that are generated which follows the Celebrity Passage (CP) lifecycle , up until it has either converted or expired.

Match the following

• Expiring in 14 days

• CPGN_CPJOURNEYTOUCH4_CCI

• 7 days old CP

• CPGN_CPJOURNEYTOUCH2_CCI

• 28-day old CP

• CPGN_CP_90DAYOFFER

• 4+ month old CP

• CPGN_CPJOURNEYTOUCH1_CCI

• 2+ month old CP

• CPGN_CPJOURNEYTOUCH3_CCI

A booking that did not have a payment and was then cancelled.

How it Appears in Siebel

• CX_CCI

• CX_CC

• CPGN_WEBCXHOLD

• BKTOCX_(VALUE)

You will receive a total of "_" leads on every download, and you will need to disposition all five leads before you can download again

(a)  

system the CEL Outbound team use to download Leads

• Siebel IDS

• Siebel Loyalty

• Siebel CVP

• Siebel CRS

A prospect shopper has contacted us through one of our various direct business channels.

The lead is created when that guest shows interest and provides contact information

• Hand-Raisers

• Leads

• Data Analytics

• Leads Download

This team analyzes each lead based on their current shopping profile and uses machine-based learning such as, Cruise length, Sail date, and Meta category to rank. 

• Hand-Raisers

• Leads

• Data Analytics

• Leads Download

This type of lead will appear in Siebel as CPGN_WEBCXHOLD

• Inbound/Service Courtesy Holds

• CX Courtesy Holds on the Web

• Call Into Inbound

• Guest Who Has Been Shopping on the Web

Guest Who Has Been Shopping on the Web leads will appears in Siebel (select the correct Source code)

• WEB_SHOPPER_(VALUE)

• WEB_HOT_SHOPPER_(VALUE)

• CTI_SHOPPING_CCI

• WEB_FUNNEL