Grievance Redressal

The Taxpayers' Charter was announced by the Hon'ble Finance Minister in her Budget speech in the year

• 2019

• 2020

• 2021

• 2022

Through which section inserted with effect from 01.04.2020 Taxpayers' Charter was introduced into the Income tax Act, 1961

• 117A

• 118A

• 119A

• 120A

Income tax Department is committed to taxpayers in respect of how many action points, as per Taxpayers' Charter?

• 6

• 11

• 12

• 14

Which one of them is not a commitment from the Income tax Department as per Taxpayers' Charter?

• Treat taxpayers as dishonest unless there is a reason to believe otherwise

• Enable representative of choice to the taxpayers

• Hold Income tax authorities accountable

• Provide a mechanism for appeal and review

The Nodal Officer for deciding the CPGRAMS Appeals is

• Jurisdictional PCCIT concerned

• Addl. Director (e-Services), New Delhi

• PDGIT (Admn. & TPS), Delhi

• Jurisdictional CCIT concerned

As per Interim Action Plan for the FY 2024-25, disposal of e-Nivaran and CPGRAMS pending over 30 days have to be done

• within 45 days

• Immediately

• Within 60 days

Which of the following type of grievances could be resolved by the Assessing Officers themselves?

• CPGRAMS

• e-Nivaran

• RGC grievance

Which of the following grievance redressal systems is purely web based?

• RGC

• e-Nivaran

• CPGRAMS

Who is the Nodal Officer for CPGRAMS at CBDT?

• ADG (Systems)-3, New Delhi

• ADG (TPS)-1, New Delhi

• JDIT, TPS-II, New Delhi

• Pr. DGIT (Systems), New Delhi

Which of the following is NOT a method of raising a e-Nivaran by the taxpayer?

• Visiting the Aayakar Seva Kendra and requesting for the grievance letter to be taken as e-Nivaran

• Visiting the website www.pgportal.gov.in and filing an e-Nivaran

• Visiting the website www.incometax.gov.in and filing an e-Nivaran

• Filing a grievance with the Assessing Officer and requesting him/her to take it as an e-Nivaran