002 Communications Quiz

Which one of the following is responsible for keeping track of costs on a construction project?

• Quantity Surveyor

• Clerk of Works

• Architect

• Buyer

Which one of the following is responsible for designing electrical and mechanical services?

• Site Engineer

• Structural Engineer

• Building Surveyor

• Building Services Engineer

Which one of the following would most likely be employed by the local authority?

• Quantity Surveyor

• Structural Engineer

• Building Control Officer

• Water Inspector

Which one of the following would not be found in the manufacturer’s instructions?

• Servicing requirements

• Commissioning procedures

• Cost of replacement parts

• Appliance dimensions

Which one of the following details the rough cost of proposed work?

• Quotation

• Variation order

• Purchase order

• Estimate

Which one of the following must be confirmed in writing?

• An appointment time for visiting a customer.

• The position a new radiator will be installed.

• A quotation for installing a new bathroom.

• An estimate of the cost for proposed work.

The image of a plumbing business is most likely to be improved when its operatives

• refer any questions or enquiries to the office.

• avoid any direct contact with the customer.

• tell the customer what they want to hear.

• respond promptly and politely to the customer.

Which one of the following employee dress codes would promote the most positive company image?

• Clean overalls carrying the company name and logo.

• Jeans and t-shirt.

• Trousers, smart shirt and tie.

• No formal dress code.

Which one of the following is most likely to contribute to creating a positive image of the plumbing company to the customer?

• Extended lunch breaks on site.

• Punctual start and finish times.

• Getting the job done as quickly as possible.

• Leaving the job to attend a break down.

Verbal communication consists of

• speaking and listening.

• speaking and writing.

• listening and looking.

• listening and recording.