HRM - Unit 4

What is the most frequent upper limit for designating an SME in the European Union?

• • A) 100 employees

• • B) 150 employees

• • D) 250 employees

• • C) 200 employees

• Which country considers firms with fewer than 500 employees as SMEs?

• • A) United Kingdom

• • B) Canada

• • C) United States

• • D) Australia

In which region is the upper limit for SMEs commonly set at 200 employees?

• • A) European Union

• • B) United States

• • C) Japan

• • D) Some unspecified countries

Which of the following statements is true about SMEs?

• • A) They must be subsidiaries of larger companies.

• • B) The upper employee limit for SMEs is universally set at 200 employees.

• • C) The definition of SMEs varies by country, with different upper employee limits.

  • D) SMEs are always defined by their annual revenue, not employee numbers.

What is the typical upper limit for SME designation in the United States?

• • A) 100 employees

• • B) 200 employees

• • C) 250 employees

• • D) 500 employees

Which of the following factors is most likely to influence the adoption of Human Resource Management (HRM) practices in SMEs?

• A) National policies and regulations
  

• B) Geographic location of the company
  

• C) The extent of employee tangibility
  

• D) The size of the company’s inventory

What is the primary focus of the ESTS (Employee Satisfaction Tracking System) in the Indian hospitality industry?

• a) Tracking customer satisfaction
  

• b) Monitoring employee satisfaction
  

• c) Enhancing customer loyalty
  

• d) Evaluating financial performance

What does the STAR (Special Thanks And Recognition) program aim to achieve in Indian hotels?

• a) Improve marketing strategies
  

• b) Recognize and reward exceptional employee performance
  

• c) Track guest preferences
  

• d) Reduce operational costs

In the Indian healthcare context, what has been a significant shift in focus in recent years?

• a) From customer service to employee management
  

• b) From technology to traditional methods
  

• c) From rule of professionals to customer-centric approaches
  

• d) From private to public healthcare services

Which of the following is NOT a factor contributing to the success of call centers in India?

• a) Modest investment
  

• b) Geographic advantage
  

• c) Latest technology
  

• d) Strict government regulations