IT Change Management

What is the main focus of managing change in an organization during an IT implementation?

• Dealing with the technical issues of the new system

• Implementing new software systems

• Addressing the 'people issues' within the organization

• Developing new IT policies

What is one of the key considerations for a change programme in an organization?

• Ignoring user feedback

• Segmenting the introduction of change

• Excluding users from planning

• Implementing changes without communication

Which phase of change involves people denying the need for change and feeling challenged?

What is the key to effective system training for end-users?

• Focusing on theoretical concepts

• Using outdated data for training

• Basing training around business tasks

• Providing generic training unrelated to daily tasks

What is one of the reasons why change management can fail according to Kotter?

What is the main challenge faced by small and medium business enterprises (SMEs) regarding technology obsolescence?

What is the purpose of the 'Access On Demand' solution for businesses?

What is the benefit of the 'Pay Per Use' solution for organizations?

• Reduces workflow efficiency

• Increases printing costs

• Simplifies administration of printing needs

• Requires upfront investment in printing supplies

What is the main issue with legacy hardware in organizations?

What is the impact of software obsolescence on organizations?

• Software does not require any updates

• Software remains compatible with all hardware

• Software must be modified for hardware upgrades

• Software becomes more efficient over time