
QBR Follow Up Quiz
Authored by Karen Foster
Biology
KG
Used 2+ times

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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How often should QBRs be offered/conducted?
Once per quarter
Once per customer lifecycle
Ad hoc or as needed
As defined by service level
2.
WORD CLOUD QUESTION
45 sec • Ungraded
What makes a QBR Successful?
3.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
As an account team, the AE and I plan, prepare and deliver QBRs together
Strongly agree
Agree
Disagree
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select all that apply.
What does a good QBR include?
Active listening: What does the client define as success?
Sharing as much data as possible
Sharing data tailored to clients's goals and challenges
Details on all individual courses
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should a good QBR be closed?
Select all that apply.
Agree and proceed with all customer requests.
Summary of main discussion points and follow up items.
Close the call fast to avoid questions.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should a QBR be documented using Gainsight?
QBRs do not need to be documented on Gainsight.
A timeline entry is sufficient.
Gainsight will record this automatically so no need to save separately.
Record as a milestone. Save the notes & follow up email to timeline.
7.
MULTIPLE CHOICE QUESTION
30 sec • Ungraded
Every client should have a QBR, with one scheduled each quarter.
True
False
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