Mobility Billing Terminology 1

It's the last day of a customer's billing period.

• Start Date

• Due Date

• End date

What is a billing cycle?

• The last day of a customer’s billing period when charges for the period are totaled and an invoice is generated

• The date when a customer’s payment of the bill is due in full to AT&T.

• the interval of time, based on the number of days in the month, for which a customer is charged for service

What does billing in arrears mean?

• the customer is billed for their monthly service charges after they use the service

• the interval of time, based on the number of days in the month, for which a customer is charged for servic

• the customer is billed for their recurring monthly service charges before they actually usethe service

It's the date when a customer's payment of the bill is due in full for AT&T.

• End date

• Due Date

• Billing Cycle

What does advance billing mean?

• means the customer is billed for their monthly service charges after they use the service.

• means the customer is billed for their recurring monthly service charges before they actually use the service

• The last day of a customer’s billing period when charges for the period are totaled and an invoice is generated.

A _____ is used to resolve incorrect billing for a plan, service or feature.

Can occur when a customer makes a change to their service during the middle of the billing period instead of on the first day of the cycle.

• Prorated Charges

• Pending Charges and Credits

• Partial-Month Charges

When do Partial-Month charges occur?

• when a customer makes a change to their service during the middle of the billing period (mid-cycle) instead of on the first day of the cycle

• when it is needed to resolve incorrect billing for a plan, service or feature

• when the customer submits a dispute.

It's the first day a customer's billing period

• Due Date

• Start Date

• Billing Cycle

The following situations may result in partial-month charges on an invoice:

• •Monthly service charges for a plan (data/voice).

  •Monthly service charges for optional features.

• -Not billing per contract

  -Early billing

  -Late disconnect

• -New activation/first bill.

  •Cancellation during the billing cycle.

  •Data/Rate plan change mid-cycle.

  •Features or promotion provisioned mid-cycle.