Day 2 - Work Order General Reminders

What is the NTE Amount for Recalled/Child Work Order?

• $750

• $250

• $1500

Do we have to contact our in-house tech for Sev 1 Work Order?

• Yes, to get an ETA.

• Yes, call and send the email to the vendor.

• No. Instruct the caller to contact their Maintenance Rep for ETA

• No. Instruct the caller to manually "accept" their own Work Order.

For bill and coin counting machines Work Order, what are the information we should obtain from the caller? Select all that applies.

• Asset Tag number

• Serial number

• Asset Needs Tag

• Name of Equipment

Topic: Callback and Documentation.

Which statement is incorrect?

• A. For Redirect Calls, do not create a Work Order or document.

• B. For Sev 1 Work Orders, document the callbacks on the Notes field.

• C. For In-house tech Sev 1, call the vendor and ask for ETA.

Redirect or Referred Calls are the following except:

• Ecolab

• Compactor

• Reddy Ice

• Decopac