Sales Exam Prep Quiz

What is the primary goal of a sales pitch?

• To entertain the customer

• To inform the customer about the company

• To persuade the customer to purchase the product or service

• To collect customer feedback

Which of the following is an effective method for understanding customer needs?

• Guessing based on market trends

• Conducting a customer survey

• Reviewing past sales reports

• Checking competitor websites

What does the acronym BANT stand for in sales qualification?

• Budget, Authority, Need, Timing

• Business, Assessment, Negotiation, Target

• Benefits, Analysis, Needs, Trends

• Brand, Application, Need, Timing

Which stage of the sales process involves building trust with the customer?

• Closing

• Prospecting

• Needs Assessment

• Rapport Building

What is the purpose of a SWOT analysis in sales strategy?

• To evaluate customer feedback

• To analyze strengths, weaknesses, opportunities, and threats

• To track sales metrics

• To design marketing materials

What is a "sales funnel"?

• A tool for tracking inventory

• A model for the customer journey from awareness to purchase

• A type of promotional discount

• A customer feedback form

Which of the following is NOT a common sales closing technique?

• The assumptive close

• The trial close

• The summary close

• The impromptu close

Selling additional products or services beyond the original purchase

• Selling additional products or services beyond the original purchase

• Lowering the price to increase sales

• Offering discounts on future purchases

• Referring customers to competitors

In the context of sales, what is "value proposition"?

• A brief statement of the company's mission

• The unique value a product or service provides to the customer

• A legal agreement between buyer and seller

• A summary of market research findings

What does CRM stand for in sales management?

• Customer Relationship Management

• Customer Retention Method

• Competitive Research Model

• Comprehensive Revenue Metrics