QUIZ 1: Chapter 1,2,3

Which one of the following is not appropriate as a current challenge confronting administrative office managers?

• Government regulations

• Organizational/employee productivity

• Poorly trained office employees

• Failure of some newly implemented office systems to perform according to expectations

Which one of the following is the role that enables an administrative office manager to determine the full impact of a change or a variety of changes?

• human role

• technical role

• human role

• conceptual role

Which one of the following is NOT a skill expected of administrative office managers?

• Technical

• Financial

• Conceptual

• Human

What is the key principle behind the concept of scientific management?

• The use of time and motion study to increase workers' efficiency

• The promotion of employees to higher level positions

• The mechanization of the work process

• The unionization of employees

The universality of management principles is a characteristic of

• Scientific management

• Administrative movement

• Human relations movement

• Modern movement

In a large corporation, the number of employees a manager can effectively supervise is known as

• Control ratio

• Unity of command

• Chain of command

• Span of control

When a manager has been given the responsibility to lead a team, the manager

• Must also be given the authority to make decisions for the team.

• Should determine how much authority will be necessary to lead the team.

• Must seek the necessary authority to guide the team.

• Should assume that the necessary authority to lead the team has been granted.

Activities that are directly associated with the attainment of the primary objectives of the organization are

• Staff activities

• Functional activities

• Line activities

• Committee activities

Which of the following is a FALSE statement about matrix structure?

• Employees are permanently transferred from a functional area to the project area

• Employees' jobs may be split several ways.

• Matrix structure helps organizations maximize the utilization of their resources

• Employees may have two superiors

In a company, centralization means that

• All the activities for which a manager is responsible are performed in the same building.

• A manager may delegate many activities to a lower level subordinate.

• Similar activities found throughout an organization are placed under the jurisdiction of one individual.

• Several individuals located throughout the organization may have jurisdiction over similar activities.