ENGLISH FOR SERVICES FINAL

UNIT 3: PHONE CALLS

Direction: Match each sentence to its corresponding meaning.

'Hello, Martha Greer speaking. How may I help you?'

• answer the phone

• say when you didn't understand something

• say when there was a mistake

• offer help

• end the phone call

UNIT 3: PHONE CALLS

Direction: Match each sentence to its corresponding meaning.

'Could you repeat that, please?'

• answer the phone

• say when you didn't understand something

• say when there was a mistake

• offer help

• end the phone call

UNIT 3: PHONE CALLS

Direction: Match each sentence to its corresponding meaning.

'I'm afraid you got the wrong extension, Mr. Smith.'

• answer the phone

• say when you didn't understand something

• say when there was a mistake

• offer help

• end the phone call

UNIT 3: PHONE CALLS

Direction: Match each sentence to its corresponding meaning.

'Would you like me to connect you?'

• answer the phone

• say when you didn't understand something

• say when there was a mistake

• offer help

• end the phone call

UNIT 3: PHONE CALLS

Direction: Match each sentence to its corresponding meaning.

'Thanks for your call.'

• answer the phone

• say when you didn't understand something

• say when there was a mistake

• offer help

• end the phone call

UNIT 3: PHONE CALLS

Direction: Choose the correct answer.

Who's the message for?

• Receptionist

• John Richards

• Eva Lang

• Apex Industries

UNIT 3: PHONE CALLS

Direction: Choose the correct answer.

Who's the caller?

• Receptionist

• John Richards

• Eva Lang

• Apex Industries

UNIT 3: PHONE CALLS

Direction: Choose the correct answer.

Who's the call receiver?

• Receptionist

• John Richards

• Eva Lang

• Apex Industries

UNIT 3: PHONE CALLS

Direction: Choose the correct answer.

What is the name of the caller's company?

• Zone Hardware

• Apex Company

• Zone Software

• Apex Industries

UNIT 3: PHONE CALLS

Direction: Choose the correct answer.

What is the caller's message?

• Ring John back as soon as possible.

• Ring Ms. Lang back as soon as possible.

• Call Germany back as soon as possible.

• Call Apex Industries back as soon as possible.