Communication Quiz

Which of the following information should be shared immediately with all staff:

• A customer has complained about the service they received.

• An employee of the business may soon be transferred out of town.

• A customer has requested that the business extend its hours.

• An employee of the business has been caught shoplifting.

Which of the following is typically the primary purpose of an introduction during a presentation:

• To summarize the talk

• To share a funny story

• To gain the audience's attention

• To provide supporting details

When writing informational messages, business employees should explain the situation and include sufficient data for the recipient to be able to

• contact the business.

• agree with the content.

• make a decision.

• read the message.

Using a table to present or summarize data in a written document is most appropriate when

• it is important to build credibility and impress the audience.

•  the data are too complex to describe in the body of the text.

• the report does not require a bibliography.

•  it is placed in the appendices of a complex report.

If you want to remain objective when receiving feedback, you should:

• Maintain a growth mindset

• Respond with pause

• Stand your ground

• Give into other people's ideas

When writing a report, Amy made a large structural change that impacted the report’s content and organization.  In other words, Amy _____ the report.

• edited

• proofread

• published

• revised

When evaluating the validity of a source, you should check the author’s

• creativity.

• followers.

• credentials.

• income.

Tim wrote a report with two team members.  Each team member is writing different sections of the report.  Tim wants to make sure the entire report has a consistent voice and sounds like it is written by the same person throughout.  What should Tim do to create and maintain a consistent voice:

• Implement a thorough review process.

• Avoid sharing examples

• Limit collaboration throughout the process

• Draft a report outline immediately.

What is the communication process?

• People talking

• People sending messages to others via email, phone, or in person

• A series of actions or steps taken in order to successfully communicate.

• Someone listening to a speech.

The ______ process involves idea formation, encoding, message transmission, decoding, and feedback.

• listening

• communication

• slow-talk

• presentation