Seberapa Retail Ops kah Kamu

Apa kepanjangan dari UFS

• Unified Front-End Satisfaction

• Unified Frontliner System

• Unified Front-End System

• Unified Frontliner Satisfaction

Based on flow training, pada hari ke berapa agent baru bisa onboard di Gerai IM3/ 3Store

• 15

• 10

• 7

• 14

Berikut ini adalah kategori program retail, kecuali

• Region Retail Program

• National Retail Program

• Headquarter Retail Program

• Circle Retail Program

Jika L1 Support Problem Solving terkait system tidak berhasil, kemana eskalasi issue system (non-customer) selanjutnya ditujukan?

• Email to Head of Regional Retail Ops

• Email to Head of Circle Retail Ops

• Create Trouble Ticket in Siebel

• Email to Enterprise Helpdesk for requesting incident ticket

Berikut yang benar terkait classification IM3Kiosk, kecuali

• Ownership SDP/ MPC

• Location Urban/ Rural

• Function Services, Sales, and Distribution

• Space 9-15 Sqm

Berikut ini yg harus disiapkan pada saat launching new store/ relocation process

• Location Assessment, Location Survey, Building Assessment

• IOM of Retail Closure, Marketing Communication. Retail Closure Execution

• Create proposal, Approval of proposal, Rental agreement

• IOM of Open New Store, Marketing Communication, Launching Events of New Store/ New Location

Berikut ini in-store experience yang harus ada di Regular Store, kecuali

• Thematic Corner

• Charger Station

• Drink Corner/ Coffee Machine

• Product (Pre/ Postpaid) Display

Berapa total franchise national saat ini?

• 74

• 70

• 71

• 72

Sepatu siapakah ini?

• Mirma

• Evi

• Rianda

• Sari Bulan

Kepala siapakah ini?

• Boy

• Dodo

• Emil

• Sani