Automotive mechatronic BAMT 1 last page

Customer is angry shouting at you, you shouldn’t…….

• Shouting back to customer, if you are right

• Take a break time

• Change location

• Understand the customer situation & cool down him

Choose the CORRECT statement about Neat and Clean Reception

• No dirt on the table, chairs, but it is acceptable even if the floor is a little messy.

• It is important to wait until someone cleans the reception

• If you can clean by yourself, clean the reception proactively

• 5s the reception and put everything in corner

Name the part that connects during gear change.

• Clutch bearing

• Gear shaft

• Synchronizer

• Gear selector Lever

How does the air-conditioning system in a conventional vehicle impact fuel efficiency?

• It increases fuel efficiency

• It has no impact on fuel efficiency

• It decreases fuel efficiency

• It depends on the vehicle's speed

What is the meaning of the MHEV?

• Mild Hybrid Electric Vehicle

• Multi Hybrid Electric Vehicle

• Moderate Hybrid Electric Vehicle

• Minimum Hybrid Electric Vehicle

What device fitted to a starter motor to prevent it being driven by the flywheel once the engine has started?

• Bushes

• Rectifier

• Over-running clutch

• Pinion gear

What component that acts as a switching device within a starter motor?

• Contact breaker

• Solenoid contact

• Solenoid winding

• Armature carbon brush

What is regenerative braking in EVs?

• A braking system that uses liquid fuels

• A braking system that uses regenerative energy

• A braking system that reduces range

• A braking system that produces tailpipe emissions

Choose the most suitable response when a customer refuses a necessary repair.

• I’m concerned about the safety of you and your passenger. I’d like youo to reconsider

• Sure, that’s OK, we can do it next time

• But government regulation required this repair

• I’m sorry, sir, but you have no choice in this matter

What must be installed only on a two-stage airbag deployment system?

• Seat track position sensor

• Crash sensor

• Pressure sensor

• Window airbag