Quiz on Building Trust

What is the foundation of building trust in management according to the text?

• Being consistent in behavior

• Delegating boring tasks

• Giving feedback frequently

• Setting and respecting boundaries

Answer explanation

Being consistent in behavior is the foundation of building trust in management according to the text.

What is the key observation regarding the techniques that help build trust?

• They are only done to achieve trust and then stop

• They are activities that are good management regardless of trust level

• They are focused on delegation of tasks

• They are based on giving negative feedback

Answer explanation

The key observation is that the techniques to build trust are good management practices regardless of the trust level.

What is the importance of transparency in building trust?

• Sharing all information without filtering

• Being vague to keep team members guessing

• Lying or telling half-truths

• Providing clear and honest information within ethical limits

Answer explanation

Transparency is important in building trust because providing clear and honest information within ethical limits helps establish credibility and reliability, fostering trust among team members.

How should a manager behave to help build trust in the team?

• Flake out on responsibilities

• Be consistent in behavior

• React randomly to similar circumstances

• Avoid giving feedback

Answer explanation

To help build trust in the team, a manager should be consistent in behavior, which fosters reliability and predictability among team members.

What is the recommended ratio for giving positive feedback to negative feedback?

• 5:1

• 3:1

• 2:1

• 1:1

Answer explanation

The recommended ratio for giving positive feedback to negative feedback is 5:1, meaning for every negative feedback, five positive feedback should be given.

What should a manager do when the team achieves success?

• Take all the credit without acknowledging the team

• Credit the team members who contributed to the success

• Blame the team for any shortcomings

• Ignore the success completely

Answer explanation

When the team achieves success, a manager should credit the team members who contributed to the success, rather than taking all the credit themselves.

How can a manager extend trust to team members?

• Delegate boring and tedious tasks

• Give away tasks that are loved by the manager

• Avoid delegation completely

• Keep all important tasks to themselves

Answer explanation

To extend trust to team members, a manager should give away tasks that are loved by the manager. This shows confidence in the team's abilities and fosters a sense of responsibility.

What is the role of sponsorship and coaching in building trust?

• They are activities that people on the team will not want

• They are not related to trust-building

• They require a foundation of distrust to begin

• They can help build trust when done consistently

Answer explanation

Sponsorship and coaching can help build trust when done consistently, showing support and guidance to team members.

How should a manager handle confidentiality with team members?

• Promise to always keep everything confidential

• Spread confidential information to build trust

• Respect confidentiality but be clear about the limits

• Share all personal information with the team

Answer explanation

Respect confidentiality but be clear about the limits

What is the importance of asking for permission before giving feedback or suggestions?

• It erodes trust between manager and team

• It is a sign of weakness in a manager

• It helps establish a power gradient between manager and report

• It is not necessary to ask for permission

Answer explanation

Asking for permission before giving feedback or suggestions helps establish a power gradient between manager and report, showing respect for boundaries and maintaining a professional relationship.