Residential Credit

A Creditworthiness score below _____ indicates good credit and low risk.

• 400

• 300

• 200

• 100

Security deposits are required for all of the following customers:

• Customers who have an unsatisfactory creditworthiness score over 300

• Customers who have a creditworthiness score of zero (0)

• Customers who have not had service with Dominion Energy more than 12 months ago

• Customers who have no prior Dominion Energy account

Installment plans can be offered to customers in the following situations:

• Resolve a past due balance of a medical customer

• Deposit at Move-In

• Resolve a past due balance on a final bill

• Past due balance

• All of the Above

Bankruptcy details are automatically updated on a customer’s account.

• True

• False

Which of the following is NOT a responsibility of the credit department?

• Ensures that customers pay for their electricity services

• Issuing a disconnect notice for services

• Accommodates customers during financial hardships

• Provides policies and procedures to ensure that Dominion Energy does not assume the balances of its customers

The term arrears refers to a past due balance.

• True

• False

All of the following are useful tips for handling a credit call EXCEPT?

• Empathize with the customer

• Make a payment arrangement

• Ask questions; seek to understand

• Provide customers with alternatives options

A customer calls and wants to know why their power has been disconnected. Which tile in the Customer 360 Facet will display information about disconnects?

• Service Orders

• Program Enrollments

• Payment and Collections

• Billing

Select which of the following Facets in CORE Connect will display information around disconnects?

• Internal Notes

• Credit Facet

• Activities

• Moves

• NonPay Reconnect

A customer calls because their power has been disconnected due to non-payment. How many days do they have to pay for a reconnect so that the account remains active?

• 10 days

• 5 days

• 15 days

• 20 days