Digital Media Quiz

Which of the following is an example of a digital media platform?

• Television

• Newspaper

• Facebook

• Radio

What should you be able to describe regarding digital media policies in customer service organizations?

• The history of digital media

• The digital media policies that exist in your own or other customer service organizations

• The cost of digital media platforms

• The technical specifications of digital media devices

What guidelines should you describe in a digital media policy?

• Guidelines that affect the use of social and digital media in the work environment

• Guidelines for creating digital media content

• Guidelines for purchasing digital media equipment

• Guidelines for personal use of digital media at home

Which of the following is NOT mentioned as a component of policies on the use of social and digital media?

• IT policy

• Roles and responsibilities

• Marketing strategies

• Limits of authority

What does the IT policy in social and digital media use specify?

• How to handle customer complaints

• What platforms can be used, when and by whom

• The budget for social media campaigns

• The design of social media posts

Which aspect of social and digital media use involves determining who does what?

• IT policy

• Roles and responsibilities

• Limits of authority

• Handling of customers

When is it necessary to seek approval according to the policies on social and digital media use?

• When creating new content

• When using social and digital media

• When hiring new employees

• When setting up a new office

How does the handling of customers relate to social and digital media policies?

• It determines the budget for customer service

• It affects the way that customer service is provided

• It sets the guidelines for employee behavior

• It outlines the marketing strategies

What is the primary advice given by the Civil Service policy when using social and digital media?

• Use social media to share personal opinions freely.

• Use common sense to work openly and connect with citizens.

• Avoid using social media at all costs.

• Only use social media for official purposes.

According to the Civil Service policy, what should you do if you are unsure about posting something online?

• Post it anyway.

• Consult a colleague.

• Don’t post it.

• Save it for later.