Technical Services Nuts & Bolts

To create a strong password, you should use at least ______ characters, adding uppercase/lowercase letters, numbers, and symbols adds to the security, but can also make passwords hard to remember.

• 14

• 8

• 6

• 10

Answer explanation

What is the HelpDesk emergency number?

• 972-882-7777

• 911

• Yell "Help!"

• 972-882-8777

Answer explanation

The Emergency Help Desk number is for technical issues affecting large numbers of people or for safety concerns.

What identifies this email as a phishing attempt?

• Incorrect domains

• Misspelling/Grammar issues

• No email signature

Answer explanation

Be careful about clicking on links in emails. You may be giving away your username and password!

Arrange the steps for properly handling broken Chromebooks.

• Return repaired device to student

• Contact the HelpDesk to create a work order

• Identify a damaged Chromebook

• Place it in a gray tub for pickup

Answer explanation

Do not wait for multiple student devices to break. Send them in for service immediately.

Categorize the issues: Is this a HelpDesk ticket or time to call the emergency number?

Groups:

(a) Submit a HelpDesk Ticket

,

(b) Call the Emergency HelpDesk #

• safety & security concerns

• TV not connecting

• minor software issue

• hardware malfunction

• campus-wide network outage

Answer explanation

Do NOT contact contractors or your Campus Tech (blue shirt) directly. The first step should be to contact the HelpDesk.